Return Policy
We want you to be completely satisfied with your purchase from Nawaem. Our Return Policy is designed in accordance with Bahrain’s consumer protection laws and with your convenience in mind. Below is an overview of our return and exchange guidelines:
Defective or Incorrect Items (15-Day Guarantee): If you receive a product that is defective, damaged, or not as described, you have the right to return or exchange it within fifteen (15) days from the date of receipt for a full refund or replacement moic.gov.bh. This guarantee is in line with Article 14 of Bahrain’s Consumer Protection Law, which grants consumers the right to a refund or replacement for items that are faulty or not in conformity with the advertised specifications moic.gov.bh. We will handle any such return at no additional cost to you, and we apologize for the inconvenience. Simply contact our customer service, and we will arrange for the product to be replaced or your money refunded as appropriate.
General Returns and Hygiene Policy: For hygiene and safety reasons, certain products cannot be returned or exchanged once opened. Cosmetics, perfumes, and personal care items that have been unsealed or used are non-returnable unless they arrived to you in a defective or damaged condition bh.jashanmal.com. This policy is standard in the industry to protect customers from health risks. If you change your mind about a product that is unopened and unused, please reach out to us within 7 days of delivery – while we are not obligated by law to accept returns in such cases, we will review requests on a case-by-case basis. Unopened items in their original packaging may be eligible for an exchange or store credit as a courtesy, at our discretion. Our ultimate goal is your satisfaction, so don’t hesitate to contact us with any concerns.
Conditions for Returns: To be eligible for a return or exchange, the item must be in its original packaging (unless it was received damaged) and in the same condition that you received it. Please retain the original receipt or proof of purchase, as it will be required to process any return or exchange moic.gov.bh. The product’s packaging, manuals, and any accessories should also be returned intact if applicable. We reserve the right to refuse a return if these conditions are not met.
Return Process: To initiate a return or exchange, please contact our customer service team via email or phone with your order number and details of the issue. Our team will guide you through the process. Typically, you will need to securely package the item (preferably in its original box) and either drop it off at an address we provide or arrange a pick-up if available. We will provide a return shipping label or make necessary arrangements if the return is due to a defect or error on our part. If the return is approved, we will process your refund to the original payment method or prepare the replacement item as soon as we receive and inspect the returned product. Please note that shipping fees are non-refundable in cases of voluntary returns (e.g., if you changed your mind), but if the return is due to a defect or mistake on our side, we will cover all shipping costs.
Refunds and Processing Time: Once we receive the returned product and verify its condition, we will process your refund or exchange. Refunds for approved returns will be credited back to your original method of payment. Please allow a certain processing time – typically refunds are completed within 5–10 business days after we receive the item, depending on your bank or payment provider’s policies. We will keep you informed via email about the status of your return and refund. If you exchanged a product, we will ship the replacement as soon as possible (subject to stock availability) and provide you with new tracking information.
Exceptions: Gift cards, promotional items, and sale items may not be eligible for return or refund unless required by law. Additionally, any item that is returned more than 15 days after delivery (for defects) or without prior authorization may not be accepted. We also cannot accept returns for items that have been substantially used or altered after delivery, except in cases where a latent defect becomes apparent. If you have a unique situation (for example, you received a gift from our store and need to return it without a receipt), please contact us – we will do our best to assist within the bounds of our policy.
Nawaem is committed to fair trade practices and consumer rights, so our Return Policy is meant to be clear and in line with Bahrain’s regulations. We encourage you to inspect your order upon arrival and notify us immediately if there are any issues. Your satisfaction and trust are very important to us, and we will work diligently to resolve any problems with your order in a timely and fair manner.