Terms and Conditions
Welcome to Nawaem’s website. By accessing or using our site and services, you agree to the following Terms & Conditions (“Terms”). These Terms govern your use of the Nawaem website, any related services, and any purchase of products from us. They are designed to ensure transparency, fairness, and legal compliance. Please read these Terms carefully. If you do not agree with any part of these terms, you should discontinue use of our website. For any questions or clarifications, feel free to contact our customer support. Below are the key points of our Terms & Conditions:
1. Website Use & Conduct: By using Nawaem’s website, you confirm that you are at least the age of legal majority in your jurisdiction (18 years old in Bahrain, or using the site under the supervision of a parent or guardian if you are a minor). You agree to use our site lawfully and respectfully. This means you will not engage in any activities that could harm our website, infringe on the rights of others, or violate any laws and regulations. Prohibited behaviors include transmitting any malicious code or malware, attempting to gain unauthorized access to our systems, or using the site to harass, abuse, or defraud. We reserve the right to suspend or terminate your access to the website at any time if we believe you are violating these Terms or any applicable law. By accepting these Terms, you also agree not to misuse any content on the site – all text, images, logos, and product information are the intellectual property of Nawaem or our partners, and are protected by copyright and trademark laws. You may not reproduce or redistribute site content without our prior written permission. Using our site to browse products or place orders is of course welcomed and encouraged, but any unauthorized commercial use of our site or its content is prohibited.
2. Account Registration: For your convenience, our website may allow you to create a user account. If you register an account, you are responsible for maintaining the confidentiality of your login credentials (username and password) and for restricting access to your account. Please ensure that all information you provide during registration (and during checkout or any other process) is accurate, current, and complete. You agree to update your information promptly if there are any changes (such as a new shipping address or phone number) so that we can keep your records up to date. You are responsible for all activities that occur under your account. If you suspect that your account has been compromised or accessed without authorization, please notify us immediately so we can help secure it. Nawaem will not be liable for any loss or damage arising from your failure to safeguard your account information. We may, at our discretion, refuse registration, terminate accounts, or cancel orders if we determine that a user has violated these Terms or is using the site fraudulently or unlawfully.
3. Product Information & Orders: We strive to present accurate, up-to-date information on our products including descriptions, pricing, and availability. However, there may be instances where errors occur (such as a product listed at an incorrect price due to a typo or a stock availability issue). All product listings on our website are an invitation to treat (offer) and not a binding offer – this means that when you place an order, it constitutes an offer to buy that product from us. We reserve the right to accept or decline any order at our discretion. In particular, we may refuse or cancel an order for reasons including but not limited to: the product is out of stock, pricing or product description errors, or suspected fraudulent activity bahrain.sharafdg.combahrain.sharafdg.com. If we cancel an order after payment has been processed, we will issue a full refund back to your original payment method. We will contact you if any part of your order is cancelled or if additional information is required to complete your order. Once you place an order, you will receive an order confirmation email summarizing your purchase. This email is acknowledgement that we received your order, not an acceptance of your offer. The contract of sale is only formed when we dispatch the product(s) and send you a shipment confirmation. We also reserve the right to limit quantities per customer or per order if necessary (for example, to prevent bulk buying for resale). In the unlikely event a product you ordered becomes unavailable, we will inform you and provide options such as waiting for restock, substituting with a similar item, or cancelling the order for a refund.
4. Pricing & Payment: All prices on our website are listed in Bahraini Dinar (BHD) by default (or in other currencies if selectable on the site). Prices include any VAT or applicable sales tax as required by Bahrain law, unless stated otherwise. We take care to ensure pricing is correct, but if a pricing error is discovered, we will handle it as described above (we may cancel or adjust your order with your approval). Payments are accepted through our secure checkout using major credit/debit cards and other payment methods as indicated at checkout. By submitting a payment, you confirm that the card or account used is yours or that you have authorization to use it. All billing information provided must be truthful and accurate. In case your payment is declined or not authorized, we will not be able to process your order. We do not collect or store full payment card details on our own servers; all transactions are encrypted and processed by our payment service provider for security. Once your payment is successfully processed, you will receive a receipt by email. Please note that in the event of any refund, it will be processed back to the same payment method originally used, within the timelines stated in our Return Policy. Promotions and Discounts: From time to time, we may offer promotional codes, discounts, or sales. Each such offer will be subject to its own terms (like validity period, eligible items, etc.), and we reserve the right to modify or cancel promotions at any time. Only one promo code can typically be used per order, unless explicitly stated. Promotions cannot be applied retroactively to past orders.
5. Shipping & Delivery: Nawaem currently offers shipping within the Kingdom of Bahrain (and to certain other locations, if specified on our site). We strive to deliver orders as quickly and reliably as possible. Standard Delivery Time: Once your order is confirmed and processed, delivery within Bahrain usually takes about 2–5 business days bahrain.sharafdg.com. (Deliveries to remote areas or during peak seasons may take slightly longer, but we will inform you of any unusual delays.) We will provide an estimated delivery date and tracking information via email/SMS when your order is dispatched. Our deliveries are handled by reputable courier partners; please ensure someone is available at your provided address to receive the package. Shipping Fees: Any applicable shipping charges will be calculated and shown at checkout before you finalize your order. We may offer free delivery for orders over a certain amount or as part of promotions – such conditions will be clearly indicated on our site. International Shipping: If we accommodate international orders, delivery times and costs will vary depending on the destination. Customers are responsible for any import duties or customs fees for shipments outside Bahrain (we will inform you if this applies). Shipping Issues: While we endeavor to meet our delivery estimates, occasional delays can occur due to factors beyond our control (such as courier delays, weather conditions, or regulatory checks). We are not liable for such delays, but we will assist in tracking your package and updating you on its status. If your order does not arrive within the expected timeframe, please contact us so we can investigate. In case a package is lost in transit or delivered damaged, we will work with you to resolve the issue – either by sending a replacement or issuing a refund as appropriate. Risk of loss and title for products pass to you upon delivery (or upon shipment if you arrange your own shipping), so it’s important to provide an accurate and safe delivery address. If you provide an incorrect address and the item is not deliverable, additional shipping charges may apply to resend the package to the correct address bahrain.sharafdg.com.
6. Returns & Refunds: We have a separate Return Policy (detailed above) which is considered part of these Terms & Conditions. By making a purchase, you agree to our return and refund procedures. In summary, we comply with Bahraini consumer protection law by accepting returns of defective or non-conforming goods within 15 days for a refund or exchange moic.gov.bh, and we outline specific conditions for returning products (including the exclusion of opened cosmetics for hygiene reasons bh.jashanmal.com). Please refer to the Return Policy section of this page (above) for full details on how to return an item, eligibility, and the steps to process refunds or exchanges. Nothing in these Terms overrides the rights you have under the law; for instance, if a product is faulty, you are entitled to remedies even if our general return window has passed, as per Bahrain’s Consumer Protection Law. We aim to make our returns process as convenient as possible, so please reach out to our support team for any assistance.
7. Limitation of Liability: While we are dedicated to providing you with the best service and quality, there are certain limitations to our liability. To the fullest extent permitted by law, Nawaem (including our owners, employees, and affiliates) shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of (or inability to use) our website or products. This includes, for example, damages for loss of data, loss of revenue or profit, or claims of third parties. Our liability for any claim related to a purchase shall in any event not exceed the amount you paid for that purchase. We sell consumer products (beauty and personal care items) and, except as expressly provided in our policies or required by law, Nawaem makes no explicit warranties regarding the products beyond the manufacturer’s warranties. We do assure that products will be of merchantable quality and fit for general purpose as is reasonable, but we do not guarantee specific results from any beauty or self-care product – individual results may vary. Always use products as directed on their labels. Nawaem is not responsible for any allergic reactions or misuse of products; we advise customers to read ingredients and instructions before use. If you have any known sensitivities, please perform a patch test or consult a healthcare professional. In the event that our website provides information (such as beauty tips or blog content), that information is for general guidance and should not be taken as professional advice; we are not liable for actions taken based on informational content on our site. Additionally, while we work hard to keep our website safe and secure, we cannot guarantee the site will be uninterrupted or error-free, or free from viruses or other harmful components. By using the site, you acknowledge that any content downloaded or obtained is at your own discretion and risk. That said, we will, of course, do our best to support you and address any issues within our capacity.
8. Intellectual Property & Content Use: All content on the Nawaem website – including our logos, text descriptions, graphics, product images, and any software used on the site – is protected by intellectual property laws. Nawaem either owns this content or has the appropriate licenses to use it. You are granted a limited, revocable license to access and make personal use of our site. However, you may not reproduce, duplicate, copy, sell, or exploit any portion of the site for any commercial purpose without express written permission from us. This includes scraping or using automated means to extract data, using our product images on your own site, or any other use beyond normal browsing and shopping. If you wish to share something from our site (like a blog article or a product review) on social media or elsewhere, you may do so in a reasonable manner that credits Nawaem as the source. Any unauthorized use of our content may result in termination of the permission or license granted by us and could lead to legal action. Likewise, if you submit any content to our site (for example, product reviews, comments, or images), you grant Nawaem a non-exclusive, royalty-free right to use that content for our business purposes (such as displaying your review on the site). We reserve the right to remove or edit any user-submitted content that violates any laws or our guidelines.
9. Governing Law & Dispute Resolution: These Terms & Conditions and any separate agreements by which we provide you services (such as the sale of products) are governed by and construed in accordance with the laws of the Kingdom of Bahrain. In the event of any dispute or claim relating to your use of the website or any purchase, we will first attempt to resolve the issue amicably through our customer service. If a resolution cannot be reached, and if you wish to pursue legal action, the matter shall be subject to the jurisdiction of the Bahraini courts. Bahrain’s consumer protection laws and other relevant regulations will apply to any such dispute en-bh.ajmal.com. By agreeing to these Terms, you acknowledge that any legal actions or proceedings shall be brought in the appropriate courts of Bahrain. However, please note that nothing in these Terms is intended to limit your rights as a consumer under Bahrain law. In fact, these Terms are designed to coexist with and uphold your statutory rights – for example, your right to seek redress through Bahrain’s Consumer Protection Directorate or other legal avenues if ever needed. We also may consider alternative dispute resolution methods (such as mediation) if both parties agree, to reach a quicker, mutually agreeable outcome.
10. Changes to Terms & Severability: Nawaem reserves the right to make changes to these Terms & Conditions at any time as our business or the laws evolve. If we update our Terms, we will post the new version on this page with an updated effective date. Material changes may be communicated via email or highlighted on the website. It is your responsibility to review the Terms periodically for updates. Your continued use of the site after changes have been posted constitutes acceptance of the revised Terms. If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining Terms will remain in full force.
11. Contact Information: This website is operated by Nawaem in the Kingdom of Bahrain. Our official business address and contact details are provided on our “Contact Us” page. If you have any questions about these Terms & Conditions, or if you need to get in touch regarding an order or any concern, you can reach us at: sales@nawaembh.com, or call our customer care at +973 3999 8275 during our business hours. We are here to help and ensure you have a smooth and enjoyable experience with Nawaem.
By using our site and/or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for reading – we truly appreciate your trust in Nawaem. We are excited to serve you and hope you enjoy our products as much as we enjoy offering them to you. Happy shopping!