Privacy Policy

Privacy Policy

1. Introduction
This Privacy Policy explains how Nawaem Salon Supplies collects, processes, stores, and protects personal information in accordance with consumer protection standards and applicable Bahrain regulations.

2. Data Collected
We collect only the data necessary to process and deliver orders, including:

• Name
• Phone number
• Email address
• Shipping address
• Order details
• Device Information: (e.g., IP address, browser type) automatically collected by Shopify for fraud prevention and system optimization.

We do not collect or store payment card information directly.

3. Purpose of Data Processing
Personal data is processed for:

• Order fulfillment and shipping.
• Delivery coordination and logistics.
• Customer service support.
• Fraud screening and risk analysis.
• Optional marketing (only with explicit consent).

4. Legal Basis
Processing is based on:

• Contractual necessity: To fulfill and deliver your orders.
• Legal obligations: For financial record-keeping and tax compliance.
• Customer consent: For marketing communications.

5. Cookies & Technologies
We use essential cookies and similar technologies provided by our hosting platform (Shopify) to ensure the website functions correctly. These are necessary to:

• Remember items in your shopping cart.
• Maintain your session while you browse.
• Secure the checkout process.

6. Payment Processing
Online payments are handled exclusively by Tap Payment Services. Tap processes customer payment information under its own secure Terms & Conditions. We do not have access to your full credit card details.

7. Data Hosting & Service Providers
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you. Your data may be stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.

8. Data Retention
We retain:

• Order & transaction data: Up to 7 years (for accounting and legal purposes).
• Contact & delivery data: Up to 3 years.
• Marketing data: Until the customer withdraws consent.

9. Customer Rights
Customers have the right to request:

• Access to their personal data.
• Correction of inaccurate data.
• Deletion of data (where legally permissible).
• Withdrawal from marketing communications.

10. Security Measures
The website uses SSL encryption and relies on robust security controls provided by Shopify and Tap Payment Services to safeguard customer data against unauthorized access.

11. Governing Law
This Privacy Policy is governed by the laws of the Kingdom of Bahrain.

12. Contact Us
For any privacy-related questions or requests, please contact us at:

• Email: admin@nawaembh.com
• Phone: +973 3891 1333
• Address: Building 211, Road 6, Block 603, Mahazza, Sitra, Capital Governorate, Bahrain.